warranty

2022-07-25

Global Warranty


Sometimes things don't go as planned. When they don't, we've got you covered.


LIMITED WARRANTY

Seymac Products, LLC d/b/a Seymac and its affiliated companies worldwide (collectively, “Seymac”) warrants its products (collectively, the “Products”) against defects in manufacturing, material, or workmanship under normal use and service for their applicable Warranty Periods, subject to conditions contained in this limited warranty. Seymac does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Seymac. This Limited Warranty will apply only to Products purchased from an Seymac - authorized dealer that is subject to and follows Seymac's quality controls, unless otherwise prohibited by law.


What's Covered?


Seymac's 6 month manufacturer's limited warranty protects against defects in workmanship and materials for 6 month from the purchase date. Seymac will repair or replace its product if, due to defective parts or workmanship, it does not perform as specified. This limited warranty covers only repair or replacement of the product itself. This limited warranty is extended to the original consumer purchaser only. Seymac’s liability to customer, if any, shall in no event exceed the total of the purchase price. Some states do not permit the exclusion or limitation of incidental or consequential damages, therefore, sections of the above limitation or exclusion may not apply to you. Any representations or promises inconsistent, or in addition to this warranty are unauthorized and shall not be binding upon Seymac.



Exclusions:

+ Normal wear and tear of case use + Misuse, lack of care, mishandling, accident, abuse, or other abnormal use + Use of the case other than for its intended purpose + Damage caused by improper or unauthorized repair or maintenance + Case that has been modified or altered + Any case that is not manufactured by

Seymac (including, without limitation, any non - Seymac product that is used in conjunction with the case) + Any case that is not purchased from a Seymac authorized reseller.





FAQ for future awesome users:



Where can I find instructions on how to apply, remove, or troubleshoot one of your cases?

Many of our product pages include a link to that product’s instructions. If you don’t see one, your next best bet would be to check out our YouTube

channels and search the device + product you are trying to fit. Pop the rubber piece loose from the middle of the bottom of the case frame, at the function button. Then gently pull the frame apart, top and bottom pieces. This is how I do it. When you put it back together, make sure the frame pops back into place, closed snuggly all the way around. The easiest way to remove thecase is to peel back the outer layer first. Work your way around the device until the entire outer layeris disconnected. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device.

Use the included tools for easy install and enjoy a sturdy and convenient product.jpg

check out case installation video page


check out case removal video page



I have an adaptor or other accessory that won't fit with your case. What should I do?


We test our cases with the original equipment manufacturers’ accessories such as earplugs and chargers (e.g. those that came with the device at the time of purchase). Our cases may also be compatible with third party accessory manufacturers, but there can be variances with these manufacturers that affect the fit. If you purchased through our online store within 65 days, you can return the case for a full refund, though we hope that won't be necessary.

Really love this case!.jpg


May I know good users how to use the bracket?


The kick stand has a release button that must be pressed in order to fold the kickstand back into place.

You have to push down on the small tab in order to get the kickstand to fully slide into place. Otherwise, you could break the plastic kickstand by trying to force it up. To get it to fold back into the back of the case, you have to push down again on the tab while pressing down on the other end of the kickstand.

‍‍So darn handy.jpg


I ordered one of these two years ago in the blue and it protected my iPad several times.png


The rotating stand is super strong and better than any other stand I’ve seen or dealt with..jpg


How to Clean the Case ?


Before you clean any high-tech product, turn it off completely and unplug cables. This will minimize damage if any liquid should get on the device.

How should I clean my fabric-backed case?

We would suggest you remove the case and wash it gently with a cloth that has been lightly dampened with lukewarm water. Then air dry the case thoroughly before reinstalling it on the device. Do not use cleaners or solvents!

Smart cover cannot be turned to a portrait stance(handstrap)..jpg

realized that there is a built in buffer zone to protect the iPad. That leaves space between your iPad and the edge of the case (but it’s not noticeable when the case is snapped together).jpg


Don't use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, abrasives, or cleaners containing hydrogen peroxide to clean the case.



How should I clean my non-fabric-backed case?

We would suggest using a damp eyeglass quality cleaning cloth first. If that doesn’t remove all the dirt and/or fingerprints, then please remove the case and wash it with mild dish soap and water, then air dry thoroughly. For dry ink marks, you may want to try an eraser from a mechanical pencil and then gently rub it with a dampened eyeglasses cloth. Do not use cleaners or solvents!

tablet case for ipad.jpg


Great product!.jpg

Move over Otter Box.jpg

This is my 2nd purchase. After 18 months of heavy duty use on a masonry construction site I needed to replace the front of the case due to it getting scratched up at work..jpg


Bought for Preschool classroom.jpg

This product is worth purchasing!.jpg

This seller immediately requested my exact model and sent the correct cover..jpg





For tips on how to clean your iPad Samsung Galaxy Amazon Kindle Fire HD tablet devices separately, we recommend consulting your device manufacturer's recommendations.

13 MacBook Air case.jpg13 MacBook Air cover.jpg



Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded. If you are a awesome or repeated user, we offer discounted prices on missing or broken parts when you are outside the warranty period. If you will trust us once with an order, we know you'll come back again. As the old saying goes, it's earned and we understand that. If you are a good, going to be a repeat or business buyer, you can use the "Ask a question" feature on the seller's storefront page for the best prices as always.


Warranty Claim Process

Any warranty claims must be made by customer no later than sixty-five (65) calendar days after the expiration of the applicable Warranty Period. We may ask you to send us a photograph of your Product to validate the claim and, in some cases, we may ask that you return the product to Seymac for inspection. Seymac reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

3yrs.jpg3years seymac stock case users.jpg


Steve Jobs would be Proud!.jpg

| Satisfaction Guaranteed | -We want you to love your seymac stock case. That’s why we offer free 65 day returns and a 6 month warranty. You break it, we replace it.


If you are a good user outside of the warranty,

we offer discounted prices on missing or broken parts when you are outside the warranty period.

No matter what, we are here to help.

Don't stress, we got you!

For fastest after-sale service (typically within 24 business hours), Please directly contact the specific seller for help. How to contact the specific seller for further assistance:


To contact us on Amazon details page please follow these simple steps:


Step 1. Under the Add to Cart button


click on sold by the seller seymac stock


Step 2. Click Ask Question


Or

Click here if you experience any issues. Need help ? Click here.


Do I need to register my case to take advantage of the 6 month limited warranty?

You do not need to register your case to be covered by Seymac’s limited warranty. An original or copy of a sales receipt and/or order number from our website or authorized reseller is required for warranty service.


Who is covered?

This 6 month limited warranty is non-transferable and covers only the original end-user purchaser.

A copy of a sales receipt from the original authorized Seymac purchase is required for warranty service. This 6 month limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.



How can I file a warranty claim?


To begin a warranty claim, please contact our customer service department at customerservice@seymac.com and enter “warranty claim” in the subject line.


Please include the following info in your email:


+ Photo / video of the damaged case showing the issue + Copy of your sales receipt or order number + Brief description of the issue + Shipping address for the replacement and phone number


Providing all of the information above will help to expedite the review of your claim. We will evaluate your claim (typically within 3 - 5 business days) to determine if it qualifies for a warranty replacement and will contact you via email regarding the status of the claim. Should the case need to be returned for inspection, Seymac is not liable for cases that are damaged or lost in transit to Seymac.



My iPad tablet broke while it was in a Seymac product. Will you replace it?

We’re very sorry to hear that. While our cases provide impact protection from drops, we can’t guarantee that they will prevent any and all damage to the device.

Our 6 month manufacturer’s limited warranty does not cover damage to any device or personal property. Seymac is not liable for any damage or destruction to consumer electronic devices or other personal property.



Unauthorized Sellers

Please note that there are many sellers that sell our products on Amazon.com or other online sites without our authorization. When purchasing Seymac products on Amazon, it is important to note where the product is being “shipped from and sold by” in order to confirm Seymac is the seller. This is typically stated in the buy box for each product. Warranties are only available for Seymac products sold by authorized sellers. If you are uncertain if you are purchasing from an authorized reseller, please contact us at customerservice@seymac.com for assistance.



Limitation of Liability

In no event shall Seymac or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the case, including, without limitation, property damage, loss of value of the case or any third party products that are used in or with the case, even if Seymac has been advised of the possibility of such damages. Seymac has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the cases, or any loss of data contained in the device. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, negligence or otherwise), the entire liability of Seymac and any of its authorized suppliers shall be limited to the amount actually paid by you for the case.


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